FAQ

All Ermanno Scervino items feature official labels, tags and product identifiers. Each garment is traceable and compliant with the brand’s quality standards. We recommend purchasing only from authorized retailers or the official website to ensure full authenticity.

You can browse the collections or use the search bar to find a specific item. Each product page includes detailed images, descriptions and material information to help you choose the style that best suits your needs.

Product availability is displayed directly on the product page. Unavailable sizes or variants will appear as non-selectable.

If a product is out of stock, you may activate the “Notify me when available” option and receive an email as soon as it is restocked.

Each product page includes a Size Guide with measurements and recommendations to help you identify the most suitable size before completing your purchase.

Select your item, choose size and color, then click “Add to Cart.” Proceed to checkout, enter your shipping details and select a payment method. You may checkout as a guest or create an account for easier order and returns management.

Some items can be customized upon request. Please contact our Customer Care team to check availability and timelines: customercare@ermannoscervino.it

At this time, in-store pickup is not available. All online orders are shipped to the address provided during checkout.

You may complete your purchase as a guest. Creating an account allows you to access your order history, manage returns and save your favorite items in your Wishlist.

You can register by completing the sign-up form with your email and password. Account creation is free and gives access to Wishlist features and order tracking.

Click the account icon at the top right of the website and enter your email and password to access your personal area.

If you are unable to log in, use the “Forgot your password” option. You will receive an email with a link to reset your password.

Enter your registered email in the password recovery page and follow the link you will receive to set a new password.

After logging in, access your personal area and select “Edit Account Details” to update your information, email or password.

In the “Addresses” section of your account, you can add new addresses or edit and delete existing ones.

Yes. Click the heart icon on any product page to save the item directly to your Wishlist.

Access your Wishlist from your account area or by clicking the heart icon at the top right of the site.

To request account deletion, please contact our Customer Care team.

Scroll to the bottom of the website and enter your email in the “Subscribe to our Newsletter” field to receive updates on collections and exclusive news.

Each Newsletter includes an “Unsubscribe” link. Clicking it will remove your address from our mailing list.

Your order is confirmed once the summary page with the order number and date appears. You will also receive a confirmation email. If you do not receive it within 24 hours, please check your spam folder or contact Customer Care.

Log into your account and access the “My Orders” section to view real-time updates. Customer Care is available for further assistance if needed.

Once an order is completed, it cannot be modified or canceled. You may proceed with a return after delivery by following the instructions in the Returns section.

No, it is not possible to add or remove items from a confirmed order. You may place a new order or request a return once the products are delivered.

If you do not receive a confirmation email within 24 hours, check your spam folder. If still missing, contact Customer Care for immediate verification.

An order may be refused due to payment authorization issues or incorrect details. Please verify your information. If the issue persists, Customer Care will assist you in resolving it.

Your order has been successfully processed once you receive the confirmation email. You may also check its status in the “My Orders” section of your account.

We accept major payment methods including PayPal, Mastercard, American Express, Visa, Apple Pay, Google Pay and Klarna installment payments. All transactions are securely processed through certified protection systems.

Duties and import taxes are not included. If required by the customs authority of the destination country, procedures will be managed according to the conditions outlined during checkout.

Yes. During checkout, you may enter a billing address different from your shipping address. You can review and update the details before finalizing your order.

A promotional code allows you to apply a dedicated discount during checkout. Enter the code in the designated field and the reduction will update automatically in your order summary. Codes are shared through Newsletters or special brand communications.

Some promotional codes may not be combinable or may not apply to specific product categories. We recommend reviewing the terms included in the message containing your code.

Delivery typically takes up to 5 business days within Italy and the EU, and up to 8 business days for all other destinations. Delivery times may be longer during holidays, as couriers do not operate on December 25–26, January 1, or weekends.

You can select your preferred shipping method during checkout. Available options depend on the destination country.

Shipping costs vary by destination. Standard shipping is free unless otherwise indicated at checkout.

Once your order has shipped, you will receive an email containing a tracking link. Tracking becomes active within 24 hours, allowing you to follow each delivery step.

All online orders are shipped from Italy.

If your package arrives damaged, please contact Customer Care immediately and include photos of the product and packaging. Our team will assist you with the verification and return process.

Items must be returned in their original condition, with intact tags, packaging and security seal. We cannot accept garments that have been worn, washed or damaged. Any decrease in product value may be deducted from the refund after quality inspection.

Access the “My Returns” section or the dedicated page, enter your order number and email, and you will receive the return form by email. Place the items in their original packaging, include the form, and ship the parcel to the indicated address. Please keep the shipping receipt.

You may return items within 14 days from the delivery date, following the instructions in the Returns & Refunds section.

Refunds are issued within 14 days after the return reaches our warehouse. Your bank may require up to 7 additional business days to process the credit.

Refunds are issued using the same payment method used for the order, or by bank transfer when necessary. The refund is processed only after verifying that the returned items meet all required conditions.

Exchanges are available only for items that are damaged, defective or incorrect. Please contact Customer Care and include photos of the issue. Size exchanges are not available; a new order must be placed.

No. Returns cannot be delivered to boutiques or physical stores. All returns must be sent to our warehouse following the instructions provided in the dedicated return page.

For items purchased in boutiques or through authorized retailers, please contact the store directly. For purchases made on ermannoscervino.com, reach out to Customer Care, who will review your request and guide you through the next steps.

If you purchased through our official website, contact Customer Care with your order number and a description of the issue. Our team will assist you with the assessment and any further procedures.

You can reach Customer Care through the official contact channels listed in the “Contact” section of the website. The team is available for order inquiries, assistance requests and dedicated support.

To submit a complaint, contact Customer Care with the order details and a description of the issue. Each case is evaluated according to internal procedures to provide a clear response and an appropriate solution.

You can find the nearest Ermanno Scervino boutique using the Store Locator on our official website, which provides updated addresses and contact details.

You may contact our Customer Care team via email at customercare@ermannoscervino.it. The team is available to assist with orders, product guidance and service-related inquiries.

Customer Care is available Monday to Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM (CET), offering dedicated assistance for orders, returns and product information.

Yes. You may request an appointment by contacting Customer Care, who will coordinate directly with the boutique on your behalf.