FAQ

On the page of the desired product it is possible to consult all the instructions to wash the garment.

"For purchases in boutiques or other online retailers, it is essential to contact the store where the purchase was made. For purchases made on the website www.ermannoscervino.com, please contact our Customer Care.

The warranty covers product defects and by law it lasts 24 months from the date of purchase of the product, shown on the invoice/bill.

To register, simply enter the information requested at the following link and choose a password. Registration is simple and free and registered users can save their favourite products in the Wish List and access all information relating to orders and returns directly in their private area.

No, it is not necessary to be registered to buy on the shop, but in this case you will not be able to view the orders placed in your private area.

To recover your password just access the following link. By entering the email address with which you registered, you will receive an email containing a link that will allow you to save a new password linked to your account.

To change your Account details, you need to access your profile by entering your e-mail address and password.

Buying on www.ermannoscervino.com is fast and immediate. Simply click on the desired product to access its product sheet and view all the relevant information on the article in detail. To add it to your cart click on the 'Add to cart' button. You will be automatically redirected to the first page of the cart, where you can decide whether to complete the purchase or continue shopping looking for other items.

Once shopping is completed click on 'Check out' to proceed with the order. Remember that on the first page of the cart you can also change the quantity of the items you intend to purchase or remove them.

If you want to complete the purchase immediately, if you are a registered user you can log in or register on the site if you have not yet done so. You can complete the purchase even without registration. You will be asked to choose a shipping and billing address. In the next step, you will have to choose between the available methods of payment (credit card, Paypal). Finally, you can select the type of shipment you want.

Payment is completely safe, as credit card data are protected from unauthorised access by means of an encrypted transfer of SSL ('Secure Socket Layer') data, which are not accessible to third parties.

Finally, after the necessary checks on your transaction, you will receive an e-mail with the confirmation of the purchase made.

The 'promotional code' is a discount voucher to take advantage of special promotions. The conditions for obtaining this code will be communicated through a special newsletter on the occasion of particular events. If you have one, all you have to do is enter the code in the field found on the order conclusion page: the discount will be calculated and displayed automatically. We invite you to check that the discount has been applied before concluding the purchase.
We also remind you that promotions and discounts in some cases cannot be combined or are not valid for certain product categories; check the conditions of the promotion on the communication received.

After entering the data necessary for the payment, you will be directed to the purchase confirmation page, containing the number and date of the order. A thank you message in the middle of the page will inform you that the purchase procedure has been completed successfully. Finally, you will receive an e-mail containing the details of the order you have placed and the confirmation that it has been correctly received. If you have not received any communication within 24 hours, please write to our customer care.

Once the order has been placed, it is no longer possible to modify or cancel it. It will be necessary to wait for delivery to proceed to exercise the withdrawal. To exercise the return for withdrawal, consult the instructions on our Returns and Refunds.

To check the status of your order, log in and access your Account: under "My orders" you will receive all the information you need. Remember that the customer care staff is at your disposal to provide you with further information.

At the time of shipment we will send you an email with the link to track it. After 24 hours of sending the order, it will be possible to follow the shipping status by clicking on the tracking link in the email.

No, in no case can returns be delivered to physical stores.

Returning a product is quick and easy, visit our Returns and Refunds page.

We are sorry but it is not possible to make exchanges for items purchased at our store. If you wish, you can return the goods and we will proceed with a refund; then you can place a new order with the correct item. To return your purchase, please follow the instructions on the Returns and Refunds page.

All returned items will be refunded as quickly as possible and in any case within fourteen days from the date on which the shipment will be delivered to our warehouse. Please note that it can take up to seven business days to complete your refund depending on your bank's processing time.

All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid card, Paypal, ..).

Contact our Customer Service, who will check the refunded amount and will immediately credit you the missing difference.

Click on the following link to search for the store closest to you.

For items purchased in stores, it is essential to contact the store where the purchase was made.